Refund policy

Returns

Because every Empire Golf item is made to order, we're not able to accept general returns or exchanges for reasons like sizing, change of mind, or personal preference. We encourage you to check our size guide before ordering.

If your item arrives defective, damaged, or isn't what you ordered, we'll make it right — see "Damages and issues" below.

Damages and issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us at Contact@empiregolfapparel.com within 14 days of delivery with your order number and a photo of the issue, so we can evaluate it and make it right. Depending on the issue, we'll either send a replacement or issue a refund — in most cases you won't need to ship the original item back to us.

Exceptions / non-returnable items

We're unable to accept returns on sale items or gift cards. All items are custom made to order and cannot be resold, so outside of the defective/damaged/wrong-item situations above, all sales are final.

Exchanges

Since each item is printed to order, we're not able to offer size or color exchanges. If you need a different size or color, please place a new order — reach out to us first if you have sizing questions.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as required by EU law. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Contact us at Contact@empiregolfapparel.com to start this process.

Refunds

We will notify you once we've reviewed your defective/damaged/wrong-item claim and let you know if it's approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your claim, please contact us at Contact@empiregolfapparel.com.